Is that the total, or is VAT on top, and what else will I pay?
The monthly fee and the £250 onboarding are the two prices from us. VAT, where it applies, is shown at checkout and on your invoice. The tools you own (booking tool, phone line for the receptionist, SMS credits) are billed to you by those providers, typically £25 to £100 a month in total, and we pick the cheapest one that does the job. On Gold, ad spend goes straight to Meta and Google.
Which platforms do you post on?
Bronze: Google Business Profile, Facebook and Instagram. Silver adds LinkedIn and TikTok. Gold adds YouTube. Every post is rewritten for the platform it lands on, and you approve the month's posts from one link before anything goes out.
What counts as a video?
A short vertical or landscape video of 30 to 90 seconds: an animated explainer made with our video system, or an edit of clips you film on your phone. Each comes captioned, in 16:9 and 9:16, with a thumbnail. On Gold, two a month are presented by your AI clone.
If it is built with AI, will it look like everyone else's and get my business wrong?
The AI drafts from your words, your photos and your jobs, not from a template library. Samuel reads every page, post, video script and automated message against what you told us on the onboarding call, and you approve each month's content before it goes out. Nothing is published that you have not seen.
Do I own it, and what happens if I stop?
You own the domain, the site, the CRM, the content, the Google Business Profile, the clone, the course and every tool account; they are set up in your name from day one. After the three-month minimum you can stop with 30 days' notice. Everything stays yours and keeps running on your accounts; we hand over the files and the logins. No lock-in.
How fast, and what do you need from me?
Bronze onboarding is live within 10 working days of the onboarding call, Silver within 15, Gold within 20, and your first videos and posts go out in week two. You send the checklist items (logo, photos, services, prices, customer list) before the call, approve one round of changes, and then approve each month's content from one link. If your items arrive late, the date moves by the same number of days. If we are late, the guarantee applies.
Can you guarantee results?
No, and nobody honest can. What we guarantee is the work listed, the dates and the handover. Every month your report shows calls answered, enquiries, bookings, reviews gained and reach, and on Gold the ad results, so you can judge the return yourself.
Who do I call when something breaks?
Samuel, by email or WhatsApp. Issues are acknowledged within one working day and fixed within three. A site that is down is looked at the same day.
Can my company pay on invoice?
Yes. Limited companies can pay by invoice on 7-day terms, monthly, and Gold is always invoiced after the call. Card and Direct Debit run through Stripe and you get a receipt every month.